Rinky MamGovt Exam Counsellor

This Privacy Policy explains how AITAINMENT PRIVATE LIMITED (CIN: U62090KA2025PTC210653) — which operates CRACK UPSC EXAM and the Rinky Mam guidance service (“we”, “us”, “our”) — collects, uses, shares, retains and protects your information.

1. Information We Collect

We collect information to provide better services to our users. The types of information we collect include:

• Personal information (name, email address, phone number)
• WhatsApp number and the content of messages you send us
• Payment and billing information
• Usage data and learning preferences
• Device information and technical data

Please do not send us government ID numbers or other sensitive personal data.

2. How We Use Your Information

• Providing and maintaining our services
• Responding to your enquiries and providing exam guidance and study support
• Processing payments and managing subscriptions
• Personalizing content recommendations
• Improving our services and user experience
• Communicating with users about updates and offers, including on WhatsApp
• Ensuring security and preventing fraud

3. Information Sharing with Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

• With WhatsApp Business Platform / Meta Platforms, to deliver and receive messages
• With WhatsApp Business Solution Providers (BSP) / API providers, to operate our messaging channel
• With CRM and lead-management tools, to store and organise enquiries
• With analytics and payment service providers who assist in our operations
• When required by law or legal proceedings
• To protect our rights, property, or safety
• With your explicit consent

These providers may use your data only to perform services for us and are required to protect it.

4. User Consent for WhatsApp Communication

By submitting your phone number through our form, ticking the consent checkbox, or messaging us on WhatsApp, you expressly consent to receive WhatsApp messages from us, including replies to your queries, exam updates, study material and occasional promotional messages about our services. Consent is voluntary; without it we cannot respond to you on WhatsApp.

5. Opt-Out / Unsubscribe

You may stop receiving messages from us at any time by:

• Replying “STOP” to any of our WhatsApp messages
• Emailing hello@rinkymam.com with the subject “Unsubscribe”
• Using the Feedback option in the app settings to request removal
• Writing to us at our registered address given above
• Using the block / report option available within WhatsApp

Opt-out requests are actioned within 7 working days.

6. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of sensitive data
• Secure payment processing
• Regular security audits and updates
• Limited access to personal information

No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

7. Cookies and Tracking

We use cookies and similar technologies to enhance user experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.

8. Your Rights

• Access and review your personal data
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt-out of marketing communications
• Data portability rights
• Withdraw your consent at any time

9. Data Retention

We retain personal information for as long as necessary to provide services and comply with legal obligations — ordinarily up to 24 months from your last interaction with us. When information is no longer needed, we securely delete or anonymize it.

10. Compliance with Legal Obligations

We comply with applicable Indian data protection laws, including the Information Technology Act, 2000 and the rules made thereunder, and the Digital Personal Data Protection Act, 2023 as applicable. We also comply with Meta’s and WhatsApp’s data handling requirements and Business Messaging Policy.

11. Children

Our services are intended for users aged 18 and above. Users below 18 should use the service with the involvement of a parent or guardian.

12. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify users of any significant changes via the app or through our platform, and the revised “Last updated” date will appear on this page. Continued use of our services constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, email hello@rinkymam.com, use the Feedback option in the app settings, or write to:
AITAINMENT PRIVATE LIMITED, CIN: U62090KA2025PTC210653,
517, 1st Main, MS Ramaiah City, JP Nagar VIII Phase, Bangalore South, Bangalore, Karnataka, India – 560076

These Terms & Conditions govern your use of this website and the guidance services offered by AITAINMENT PRIVATE LIMITED (CIN: U62090KA2025PTC210653) under the names CRACK UPSC EXAM and Rinky Mam — Govt Exam Counsellor. By using this website, submitting the enquiry form, or messaging us on WhatsApp, you agree to these terms.

1. Nature of Service

We provide educational guidance and information relating to government examinations, including exam patterns, previous years’ papers, cut-off trends, syllabus advice and study strategy.

We are a private educational service. We are not affiliated with, endorsed by, or acting on behalf of any government department, recruitment board or examination authority. We do not offer employment and do not guarantee selection, marks, rank or any examination result. Official information must always be verified from the relevant authority’s official website.

2. Communication Clause

By providing your phone number and ticking the consent checkbox, you agree to receive transactional and promotional messages via WhatsApp from us — including replies to your queries, exam notifications, study material, reminders and information about our services. Standard carrier or data charges, if any, are borne by you.

3. User Responsibilities

• You must provide accurate and complete contact details, and submit only your own phone number or one you are authorised to use.
• You must not misuse the WhatsApp channel — including sending abusive, unlawful, obscene, threatening, misleading or spam content.
• You must not use our guidance, material or content for resale or redistribution without written permission.
• You must not impersonate any other person or organisation.

We may discontinue support to any user who breaches these terms.

4. Opt-Out & Grievance Redressal

You may opt out of our messages at any time by replying “STOP” on WhatsApp, by emailing hello@rinkymam.com, or by using the Feedback option in the app settings.

For any complaint or grievance, share your name, registered phone number and a description of the issue by emailing hello@rinkymam.com, through the app’s Feedback option, or by writing to our registered address. We aim to acknowledge complaints within 48 hours and resolve them within 7 working days.

5. Intellectual Property

All content on this website and in our messages — including text, notes, graphics and analysis — belongs to AITAINMENT PRIVATE LIMITED unless stated otherwise, and may not be copied or republished without permission.

6. Limitation of Liability

Our guidance is provided on an “as is” basis, in good faith and for informational purposes only. To the maximum extent permitted by law:

• We are not liable for any examination outcome, loss of opportunity, or decision taken by you based on our guidance.
• We are not liable for inaccuracies arising from changes made by examination authorities after information is shared.
• We are not liable for any interruption, delay, failure or misuse relating to the WhatsApp platform, telecom networks or other third-party services, which are outside our control.
• We are not liable for unauthorised access to your device or account, or for messages sent by impersonators claiming to represent us.

7. Third-Party Platforms

Our service uses WhatsApp, operated by Meta Platforms. Your use of WhatsApp is also governed by WhatsApp’s own terms and privacy policy, which we do not control.

8. Health & Wellbeing Note

Our support relates to study and examination guidance only. It is not medical, psychological or mental-health advice and is not a substitute for care from a qualified professional. If you are experiencing significant distress, please reach out to a qualified professional or someone you trust.

9. Updates to These Terms

We may revise these Terms & Conditions or our Privacy Policy at any time. The updated version will be published on this page with a revised “Last updated” date, and continued use of the service after that date constitutes acceptance. Where changes are material, we may additionally notify you through the app or on WhatsApp.

10. Governing Law

These terms are governed by the laws of India. Any dispute shall be subject to the exclusive jurisdiction of the courts at Bangalore, Karnataka.